Licence number not accepted

Hello Graeme.
Sorry to hear about the inconvenience caused. I would request you to copy and paste the license number using your key board as described in this article ( http://avgclick.me/1GBmfmK ).
Please, feel free to let me know if you require any further assistance. Thank you. Avinash.

I have purchased avg tune up,to activate I need to apply my licence number,however after typing 1 letter only,I get eror message and I cant continue,what is the problem?  Regards  Graeme.

Other Graeme ODonnell posting (https://support.avg.com/answers?id=906b00000008pBmAAI).
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