Licence re-activtion

AVG Protection
6

Hello, Richard.

Thank you for reaching us with your concerns. I see that your transaction settlement has not yet occurred for the order. I would request you to wait for another 24 hours and contact us back to assist you further.

7

Hi Avinash

Still having issues. I requested that AVG send me my product information. The internet licence key listed at AVG is not the same as the one I received in my confirmation email from AVG last week when I renewed

I enter the new licence but nothing happens.

Any thoughts?

Thanks

Richard

1

I have just renewed my antivirus protection. AVG sent me a new licence key but despite entering in the 'Re-Activate' screen and the system saying 'Valid licence' AVG still shows the old key and tells me that my protection will cease in 21 days. Any one else had this issue and if so were you able to fix and how.

Thanks

2

Richard,

I apologize for the inconvenience. The order has been visible in our database and I have sent the license details to your registered email address. Please check your email inbox and activate the product with the new license.

3

Other user Richard Mayfield posting (https://support.avg.com/answers?id=9060N000000U2oMQAS).
AVG Guru

4

Hi Avinash

Still having issues. I requested that AVG send me my product information. The internet licence key listed at AVG is not the same as the one I received in my confirmation email from AVG last week when I renewed

I enter the new licence but nothing happens.

Any thoughts?

Thanks

Richard

5

Hello, Richard.

Thank you for reaching us with your concerns. I see that your transaction settlement has not yet occurred for the order. I would request you to wait for another 24 hours and contact us back to assist you further.