Hello Gerry,
We regret for the inconvenience caused. We checked your account details and found you have an active license for AVG PC Tuneup (expiring on 10th Feb 2016) and AVG Internet security (expiring on 22nd Feb 2016). They both are under auto renewal and the auto renewal will happen 15 days prior to the expiry date. So, it is your AVG PC Tuneup which was auto renewed on 26th Jan 2016 which is 15 days prior to the expiry date.
You might have tried to activate AVG Internet security with the new AVG PC Tuneup license. Please follow the steps in this article ( http://support.avg.com/SupportArticleView?urlname=How-to-activate-expired-AVG-PC-TuneUp-after-automatic-renewal ) to activate AVG PC Tuneup after an automatic renewal.
Please, feel free to let us know if you require any further assistance. Thank you.
I have renewed my licence,been given the licence number…copied and tried to paste it into the reactivate column and it comes up " Invalid Licence".
I ave alos noticed that payment has been taken already although my AVG does not run out until the 22nd Feb. It is now the 1st…Puzzled as to why it will not take. Any solutions would be appreciated.thanks. Gerry
Hello Gerry,
We regret for the inconvenience caused. We checked your account details and found you have an active license for AVG PC Tuneup (expiring on 10th Feb 2016) and AVG Internet security (expiring on 22nd Feb 2016). They both are under auto renewal and the auto renewal will happen 15 days prior to the expiry date. So, it is your AVG PC Tuneup which was auto renewed on 26th Jan 2016 which is 15 days prior to the expiry date.
You might have tried to activate AVG Internet security with the new AVG PC Tuneup license. Please follow the steps in this article ( http://support.avg.com/SupportArticleView?urlname=How-to-activate-expired-AVG-PC-TuneUp-after-automatic-renewal ) to activate AVG PC Tuneup after an automatic renewal.
Please, feel free to let us know if you require any further assistance. Thank you.