Licences not Showing in My Account

AVG Subscription
7

Hello John
Thanks for your feedback here

You say that you do not see the story, subscription that you have in AVG MyAccount

You can retrieve your license for AVG from here. And you'll get back your license key
http://www.avg.com/eu-en/license-retrieval
Use the email with which you registered in purchase an AVG product

Note the email may be spam folder or junk

Report results here
Thanks

6

Hi Borislav - the point is that I can't see any subscriptions or order history when I log in to MyAccount.
My Account shows  no Order History, no Subscriptions and no Licences, even though I have two current licences which don't expire until 2016.
Each of the two licences is activated on each of my two computers.
You have recently offered a free upgrade, but I don't want to instal that unless it can be activated by my current licence codes - which I can't see in MyAccount. Your emails with the codes were received a year ago when I bought the two licences and aren't available any longer.
Your help in showing me how to access MyAccount to retrieve the licence codes would be appreciated.
Thanks.

4

Hello John
Thanks for your feedback here

You say that you do not see the story, subscription that you have in AVG MyAccount

You can retrieve your license for AVG from here. And you'll get back your license key
http://www.avg.com/eu-en/license-retrieval
Use the email with which you registered in purchase an AVG product

Note the email may be spam folder or junk

Report results here
Thanks

1

My account shows no order history, even though I have two AVG Tuneup licences which run until 2016.
I'm reluctant to instal free upgrades in case my current licence codes aren't recognised.
Please would you explain what I need to do to correct this?
Thanks

3

Hi John,
It would be best to contact sales support directly so you don't share sensitive information publicly.
Thanks

2

Hi Borislav - the point is that I can't see any subscriptions or order history when I log in to MyAccount.
My Account shows  no Order History, no Subscriptions and no Licences, even though I have two current licences which don't expire until 2016.
Each of the two licences is activated on each of my two computers.
You have recently offered a free upgrade, but I don't want to instal that unless it can be activated by my current licence codes - which I can't see in MyAccount. Your emails with the codes were received a year ago when I bought the two licences and aren't available any longer.
Your help in showing me how to access MyAccount to retrieve the licence codes would be appreciated.
Thanks.

5

John
You say that emails received from AVG with the codes were received a year ago when you bought the two licences and are not available any longer. at the moment.
Keep in mind that this may be due to the settings of the email client you use (There is an option in which email older than the specified time will be automatically deleted
You can change these settings. Or create a new folder named AVG Technologies. and move them there s Everything email correspondence with AVG
What is the situation now
Thanks