Hello Anne. I would request you to follow the instructions mentioned in this article http://bit.ly/1bsLsmy . Please feel free to contact us should you need any further assistance.
My invoice, (AVG Internet Security) dated & paid 26th December 2014 states the term is for 2 years.
The pop-up window tells me my licence is expired (19th April 2015)
Why is this happening?
Anne 
Hello Anne. I would request you to follow the instructions mentioned in this article http://bit.ly/1bsLsmy . Please feel free to contact us should you need any further assistance.