License (NOT) expired

Hello Karien,
I apologize for the inconvenience caused while updating AVG.
I checked with your account. You have renewed your AVG Internet Security program which is valid till 2016.10.27.
Please run AVG remover tool based on your OS (32-bit or 64-bit) to completely remove AVG and then re install. To determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218

To download AVG Remover tool for 32-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x86_2015_5501.exe
To download AVG Remover tool for 64-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x64_2015_5501.exe

Please install your AVG Internet Security program again through the below link.
http://avgread.me/1DXPL5z
I have sent your new license number to the registered email address.
Please feel free to contact us for any further assistance.
Thank you.

Hi

AVG does not recognize my valid license number (valid for another year). Can’t update AVG, can’t access internet.

Please help
 

Thank you for understanding Karien,

Please go ahead in getting our technical support help and if you face any issues with that please do let us know here. Thank you.
Hi there,
Thank you for taking the time to respond to my question. I'll give it a shot.
Thank you!
Karien