Like to cancel account been biilled for another year please stop!

I would like to cancel my subscription 

Regards  John Okey    jrokey52@gmail.com

Hi Michael, 

We acknowledge your refund request. This isn't the experience we want you to have.
However, upon checking your account we're unable to find any subscriptions or charge.
As it isn't recommended to share the order/account info over this post, we've sent you an email requesting few info.
Please revert to us via email to proceed further.