Hello Debi,
We regret to hear about the inconvenience caused. Please check for any conflicting anti virus as suggested by Alan and remove them. Then please run the AVG remover tool to remove all the remnants of the failed installation as described below. After you run the remover tool successfully, please download and install AVG using offline installation file based on your OS ( 32 bit or 64 bit).
To run remover tool, please visit http://www.avg.com/tools#tba2 and click on "AVG Remover" to download the remover tool and run it on your PC. It will ask you to select which product you would like to uninstall. Please select "AVG Protection" and follow the setup instructions to uninstall AVG. Once the tool is run, your PC will automatically reboots. After the restart, please check if a folder with name AVG Remover is created under C:\ and remove it.
Debi, New laptop… Have you removed any AntiVirus that might have been supplied on the system?.
AVG Guru
I have tried several yimes to load AVG free to my new laptop but keep getting the following error
Error code: 0xC0070643
Error code: 0xC0070643
Description: Event exec_finished
Then to determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218 .
Please visit this webpage http://www.avg.com/us-en/download.prd-afh-free to download the offline installation file.
Run the downloaded file to start the installation process.
Follow the instructions on your screen.
Complete the installation and restart your computer.
Please, feel free to let us know if you require any further assistance. Thank you.
Debi, New laptop… Have you removed any AntiVirus that might have been supplied on the system?.
AVG Guru