Follow up note: I kept trying passwords and realized that I thought I had set my passwords, and that they were 7 and 8 characters long. But in small print I noticed that it said that passwords must be between 4-6 characters long…So I retried my passwords dropping the last 2-3 characters and came up with the passwords. Why in the world did your system allow me to enter passwords that were too long without giving me any heads up that I was doing that???My suggestion to AVG…When someone tries to set a password that is too long, Give a WARNING, and do not accept it until it is corrected. As well, what are you going to do if someone is locked out of their cell phone and does not have access to the online settings or the app??? I don't think I am going to upgrade after the trial period, because I need better support than just email only…And if you tell me that you support paid products via phone, but not the free…I ask you, a trial isn't a trial if someone isn't getting the full experience of the product support. And the fact that I was stuck with my phone locked, and your support people would not help me because it was a "free" and "trial" version shows very, very poor support and not worth paying for.
I am having the same problem with my Google.
Paste only 6 char from your password even if it was longer.
It works.
And for the future REMEMBER to enter only 4-6 char in password because more char are ignored (stupid solution but it is)
Yvonne, Have a look @ this link (http://forums.avg.com/ww-en/avg-forums.tpl-stdfull?sec=thread&act=show&id=435) & please complete the feedback.
AVG Guru
I have tried several times the instructions via the link below but still my phone has remained locked for the last 3 days. AVG can you please unlock my phone.
| AVG (| AVG)
My device was locked and the message apprearing on the screen is Device locked by Admin. i have already set basic 4 digit password to unlock it but horror until now i could not unlock my phone. What will i do?
User Dondon Villaralbo has posted their own topic (https://support.avg.com/answers?id=9060N0000000THQQA2).
AVG Guru
Unlock phones via link instructons…>
| AVG (https://support.avg.com/SupportArticleView?l=en_US&urlname=Unlock-a-device-locked-by-AVG-AntiVirus-for-Android)
Remember the Password is max 6 characters to open anti theft lock out .Try to remember and keep trying the ones you normally use ,there is no restriction in no of attempts and and like me you will surely hit the right password…Going to AVG site for lock opening support does not help at all
I agree with the previous posts assessments! Why IN THE WORLD would you allow us to create a 13 digit password, but only allow 6 digits? I have spent the last three hours chatting with three live chatters in India and sent my own question to the community forum! This is ridiculous!
I am having the same problem with my LG - I hate this - I am locked out of my own phone - why all this pain in the a*** - AVG pls do something or else I will hate you with all of my might - and you don't want that for sure. !!!
No one is addressing the problem of an "Please register your device for the Anti=Theft Service from within the AVG AntiVirus app." The device is locked. Not possible to register from within the app when you can't unlock the device! I share this problem.
No one is addressing the problem of an "Please register your device for the Anti=Theft Service from within the AVG AntiVirus app." The device is locked. Not possible to register from within the app when you can't unlock the device! I share this problem.
I am locked out of my phone. I downloaded the AVG free antivirus for mobile which included 30 days free of pro security anti theft features. I set up passwords online, then tried the security features. Horror, my phone did not recognize any of the passwords I set up online. In desperation I thought if I deleted the device from my online profile, it would reset and disable the features on the phone. NO it did not! My phone remains locked. I am without the use of my phone. The support available is only through email, and this is not timely, and I do not know how long this will take. I tried the phone number given on the bottom of the page, "contact us", but they told me that they do not support the free products over the phone. Well, I was considering upgrading once the trial period was done, but that won't happen now considering your product has malfunctioned on my phone!!! I want access to my mobile phone!!!
Paste only 6 char from your password even if it was longer.
It works.
And for the future REMEMBER to enter only 4-6 char in password because more char are ignored (stupid solution but it is)
My device was locked and the message apprearing on the screen is Device locked by Admin. i have already set basic 4 digit password to unlock it but horror until now i could not unlock my phone. What will i do?
I am having the same problem with my LG - I hate this - I am locked out of my own phone - why all this pain in the a*** - AVG pls do something or else I will hate you with all of my might - and you don't want that for sure. !!!
I am having the same problem with my Google.
Unlock phones via link instructons…>
| AVG (https://support.avg.com/SupportArticleView?l=en_US&urlname=Unlock-a-device-locked-by-AVG-AntiVirus-for-Android)
I agree with the previous posts assessments! Why IN THE WORLD would you allow us to create a 13 digit password, but only allow 6 digits? I have spent the last three hours chatting with three live chatters in India and sent my own question to the community forum! This is ridiculous!