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General discussion
53

I have iost my quick link to AVG Internet Security. I have tried to reinstall it with no luck.
you help please

50

David Caspall You have drawn £118.80 from my account through Paypal I have not seen an invoice and checking my status on your web site I am fuuly paid up so why this extra chaarge.

54

Hey AVG , Just wondering , my credit card was charged for driver update. How come it's not on the computer? What's going on???

16

When are you going to notify me that i am covered for a account that i have paid for on my computer i have paid for already ? I have a different computer,and i should be covered !

14

Hi Chris,

We are sorry to know this.
We will check and help you with this issue.
We reqeust you not to share any of your personal or sensitive information over the public forum.

We request you to create a separate AVG community post by clicking the link below and post your questions in your own post, so that we will check with your AVG account and help you with additional support.
https://support.avg.com/support_ask
Thank you for your understanding.

52

I recieved a notification that I lost my bundle. How is that possible?  I did not remove it from installed programs, so how can I lose a whole security bundle when it is paid up to May 22, 2021? I now have only AVG Free on my computer.

40

Orig order # (Order number redacted) 
Sir

 I cancelled my AVG subscription over a month ago and received confirmation it would be cancelled October 15. I have uninstalled Avg from my computers!  Did I have two subscription by mistake? . Do not charge me again please
Robert Anderson

41

have reset my laptop to factory setting need to put my pascode i n

45

RE:  AVG Internet Security
I received notice on 9/4/2023 that my AVG Security Protection had been automatically renewed until Oct. 9, 2024. My problem is that I cannot get it to download.  When I go to the site which it listson the notice, the informational help is not in English.  I have struggled with this for days and I give up.  Granted, I am over 82 and not adept at this stuff, but I need help.  Judith Busse

55

Hey AVG , Was just wondering , I just got the AVG Ultimate . Am I still going to be charged  for what I already have ???

6

Hello James,
Presently, we do not have an option to check the number of active devices from our end. However, the approximate number of active devices count can be checked using your AVG My account > My subscription > Used devices.
Note : All the activation attempt on past 30 days and number of activate devices will be displayed in the AVG My Subscription. If it shows any inaccurate information, pleas wait for 30 days and check the status.
For further queries, please create a separate AVG community post by clicking the link below and post your questions in your own post, so we will check with your AVG account and help you with additional support.
https://support.avg.com/support_ask
Thank you for your understanding.

46

When are you going to notify me that i am covered for a account that i have paid for on my computer i have paid for already ? I have a different computer,and i should be covered !

56

I need help to cancel a payment, but there seems to be way of doing this. What I thought was a free offer will cost £26 +. Can you help me please?  Perhaps there is a phone number I can use to contact you?,
Val Sellers

42

Do I have 2 comp, on my acc,

39

Lionel Barnett                 (Email address redacted)   

You are calling for an additional subscription…    I paid

4th March 2021          £25.08
4th February 2021      £35.88
20th December 2021 £29.99

I need full details from you as your subscriptions keep growing and you are becoming
less mand less competitive.   I used to pay one annual subscription but now I don't know where
I stand.
Lionel Barnett



36

Hi Ray,

We are currently aware of the issue preventing customers from logging into AVG MyAccount. Our developers are diligently working on it and will be fixed as soon as possible.

May I ask you the reason you've navigated through AVG MyAccount (to view the account details or to activate the product)?

58

Hi, bought new laptop, cannot transfer anti-track. Please help

Hein

57

Hi 
purchased a new computer and am migrateing programs and data through a computer guy who needs codes for my software.

Ray Peterson

48

I have new pc unable to activate avg programs I have

47

Leonard, please refrain from posting multiple times regarding same issue.
You can find the answer for this query in your original post here https://support.avg.com/answers?id=9065p000000Pmwp.