Suddenly my computer asked me to re-enter my licence number. However there is no ability to re-enter (only for new purchase) and there was no licence number in the box when brought. AVG was installed in Oct 2015, so it should not be out of date. I tried to reload from my CD, but was toldthe program is activated. Phoning AVG hot line reusted 5 hours wait and no reply. Suggestions for regaining protection please.
Hello Donald,
We apologize for the inconvenience caused. We see that your product is AVG Protection multi device. Please run the AVG remover tool to remove AVG completely and then re install AVG Protection.
To run remover tool, please visit http://www.avg.com/tools#tba2 and click on "AVG Remover" to download the remover tool and run it on your PC. It will ask you to select which product you would like to uninstall. Please select "AVG Protection" and follow the setup instructions to uninstall AVG.
To re install AVG protection, please follow the steps in this article http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-Protection . Thank you.
Hello Donald,
We apologize for the inconvenience caused. We see that your product is AVG Protection multi device. Please run the AVG remover tool to remove AVG completely and then re install AVG Protection.
To run remover tool, please visit http://www.avg.com/tools#tba2 and click on "AVG Remover" to download the remover tool and run it on your PC. It will ask you to select which product you would like to uninstall. Please select "AVG Protection" and follow the setup instructions to uninstall AVG.
To re install AVG protection, please follow the steps in this article http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-Protection . Thank you.