I want to express my sincere gratitude for your prompt and helpful response regarding the issue I faced with AVG Cleaner. Your guidance on recovering lost files was immensely valuable, and I'm relieved to share that your suggestions worked like a charm!
Checking the Recycle Bin, using data recovery software, and reaching out to AVG support proved to be the key steps in resolving the problem. Your encouragement motivated me throughout the process, and I can't thank you enough.
This experience has underscored the importance of proactive measures like cloud backups, and I'll certainly be implementing them moving forward.
Once again, thank you for your expertise and support. I'd also like to extend my appreciation to the AVG support team for their assistance.
I've recently used the AVG Cleaner for Android , It ended up deleting my photos, videos and music without my permission- please help , the above mentioned is really important (it contains my holiday, friends and family pics)
Hello Thrishen,
Thank you for contacting AVG Community Support.
We understand that you are facing an issue with on mobile device.
We're sorry to hear that you're facing this trouble, we regret the inconvenience caused.
We do have a specialized team who deals with mobile queries.
We have escalated your case to concern team and they will get back to you via email and help further.
Thank you and keep us updated.
I understand how upsetting it must be to lose your precious photos, videos, and music due to the AVG Cleaner. Here are some quick steps you can take:
Check if they're in the Recycle Bin or Trash folder: AVG Cleaner might have moved them instead of deleting. Look for a recovery option within the app or in your phone's storage settings.
Use data recovery software: Several data recovery apps can scan your phone's storage for deleted files. Popular options include Recuva, Disk Drill, and EaseUS MobiSaver.
Contact AVG support: Explain the situation and ask if they have any specific recovery methods for their Cleaner app.
Consider cloud backups: In the future, consider backing up your important files to a cloud storage service like Google Drive or OneDrive to avoid such situations.
I want to express my sincere gratitude for your prompt and helpful response regarding the issue I faced with AVG Cleaner. Your guidance on recovering lost files was immensely valuable, and I'm relieved to share that your suggestions worked like a charm!
Checking the Recycle Bin, using data recovery software, and reaching out to AVG support proved to be the key steps in resolving the problem. Your encouragement motivated me throughout the process, and I can't thank you enough.
This experience has underscored the importance of proactive measures like cloud backups, and I'll certainly be implementing them moving forward.
Once again, thank you for your expertise and support. I'd also like to extend my appreciation to the AVG support team for their assistance.
Hello Thrishen,
Thank you for contacting AVG Community Support.
We understand that you are facing an issue with on mobile device.
We're sorry to hear that you're facing this trouble, we regret the inconvenience caused.
We do have a specialized team who deals with mobile queries.
We have escalated your case to concern team and they will get back to you via email and help further.
Thank you and keep us updated.
Hello John,
Thank you for sharing your positive experience. Customer feedback is always appreciated as it motivates us to continue improving our service.
We are happy to hear that our support team was able to assist you efficiently. We always strive to provide the highest level of customer care and I hope that we will continue to meet your expectations in the future.
Please feel free to contact us again if you need anything else.