Hello Wilson,
We are sorry to know this.
We will check and help you with this issue.
Go to AVG AntiVirus program>> Menu >> Settings >> Full Protection >> System Rules.
In that list, enable the ''Allow windows file and printer sharing" and click continue.
Refer to this article for the same: https://support.avg.com/SupportArticleView?urlname=AVG-Antivirus-Enhanced-Firewall-System-Rules
Check if you can use the printer and scanner now.
Thank you and keep us updated.
Hello Wilson,
We are sorry to know this.
We will check and help you with this issue.
Go to AVG AntiVirus program>> Menu >> Settings >> Full Protection >> System Rules.
In that list, enable the ''Allow windows file and printer sharing" and click continue.
Refer to this article for the same: https://support.avg.com/SupportArticleView?urlname=AVG-Antivirus-Enhanced-Firewall-System-Rules
Check if you can use the printer and scanner now.
Thank you and keep us updated.
We sincerely apologize for the difficulties you are currently experiencing.
Please follow the below steps and check the status.
- Open the AVG Internet Security > Click on the Web & Email tile > Enhanced Firewall options > Network profiles > make sure your Wireless network and a wireless printer are selected as a private connection "I trust this network".
- Please follow the steps mentioned in this article to configure the system rules and enable all the permission in a private connection.
- Once it done, get back to the home screen and go to ☰ Menu ▸ Settings.
Select Full protection ▸ Remote Access Shield in the left panel.
Tick the box next to Block all connections except the following.
Under Block all connections except the following, click Add.
Enter a trusted IP address or IP range, then click Allow. Added connections appear below the Add button.
If you have AVG Secure VPN enabled on your PC, please ensure the below option is enabled.
1) Open the AVG Secure VPN.
2) Click on the Menu > Settings.
3) Turn on the "Enable local device access when using VPN".
If you still face any technical difficulties or need more assistance, feel free to reach our AVG Technical Support.
Keep us posted.
Thank you for your understanding.
We're sorry to hear that the issue still persists, Wilson.
To further investigate this issue & help you resolve it, we've sent you an email with detailed instructions to contact our additional support.
Please check your inbox/spam folders to find the email and use it to contact them.
OK, I have followed the steps you suggested, still no connection to printer. I do not have AVG Secure VPN installed. Thanks, Wilson Daughtry