Hello Mary, I apologize for the inconvenience caused. I request you to please completely uninstall your AVG free using AVG remover tool using the article http://support.avg.com/SupportArticleView?urlname=How-to-uninstall-AVG and reinstall it using the article http://support.avg.com/SupportArticleView?urlname=How-to-download-and-install-AVG . If you still have issue please contact our Technical chat using the link https://support.avg.com/support_contact_form?l=en_US&retUrl=support_Premium_Security&prod=AVG%20Premium%20Security . Please feel free to get back to us for any issues with AVG. Thank you.
Computer repair put a free AVG 2015 on my computer, and all my paid-for internet security premium protection went away. I have tried for several days to retrieve it, but everything ends up with a pay now option. When I look at my record, I seem to be double charged for things already, but ;m;y attempt to contact customer support was met with a 'loading' message that lasted for hours. I need help!
Hello Mary, I apologize for the inconvenience caused. I request you to please completely uninstall your AVG free using AVG remover tool using the article http://support.avg.com/SupportArticleView?urlname=How-to-uninstall-AVG and reinstall it using the article http://support.avg.com/SupportArticleView?urlname=How-to-download-and-install-AVG . If you still have issue please contact our Technical chat using the link https://support.avg.com/support_contact_form?l=en_US&retUrl=support_Premium_Security&prod=AVG%20Premium%20Security . Please feel free to get back to us for any issues with AVG. Thank you.