I seem to have lost the + sign to add other devices via AVG Zen. Not sure if this is as a result of upgrading to windows 10. All other devices are windows too. Any suggestions on why this would happen. I should be able to add several devices. The licence is valid till December.
Hello Pauline,
Sorry to know that you don't have + symbol on the Zen interface.
You should have logged in as a admin to Zen network and only then you can have the + symbol.
Could you please check on the Zen interface whether your email address is displayed so that we can confirm it is logged in as admin?
When I looged in I used my admin email and password. Tried logging out and logging back in and this time it has come up with all the devices, current, past and pending and also has the + symbol. Not sure why it didn't do that before or if you have 'tweaked' something?
Will have to try doing the same with my other computer as also having a few issues since upgrading to windows 10.
Thank you.
You are welcome.
Usually after upgrading to Windows 10 it would cause some issues to some programs and also for AVG.
It can be fixed easily by reinstalling the program. In your case, logging our of Zen and logging again as Admin fixed the issue. We appreciate your efforts.
Please feel free to contact us if you need any assistance.
Hello Pauline,
Sorry to know that you don't have + symbol on the Zen interface.
You should have logged in as a admin to Zen network and only then you can have the + symbol.
Could you please check on the Zen interface whether your email address is displayed so that we can confirm it is logged in as admin?