MacOS 10.13.4
AVG Antivirus 18.3
Hello Back-Enders,
Can a representative from both parties please follow up regarding this issue. I am experiencing the same results and have deleted 170 items but unable to delete another 26 MRT files. Please follow up regarding another solution. Please note that I am currently using a free trial for the AVG Antivirus.
Sincerely,
ComputerWiz
P.S.I am using the lastest Mac Software and not beta Mojave...
Happy Testing +_+
Hello Jesse,
It might be a false positive, we will check and get back to you. Provide us your AVG version and Mac version ( http://https//support.apple.com/en-us/HT201260 ) along with the screenshot ( https://support.apple.com/en-us/HT201361 ) of that threat detection.
We need screenshot with full detection path. Click on "See Details" at the bottom right of that popup to view its full path.
Hi all,
We apologize for the inconvenience caused.
We are aware of this ongoing threat alert on Mac OS. We request you to upload the threat detected file to our AVG Server to analyse the issue and to resolve it.
Please use this link ( https://www.avg.com/en-gb/false-positive-file-form ) to upload the file to our AVG server. Once you upload the file to our server our developers will analyse the issue and will let you know if it is a false positive or not.
Thanks,
Vishnu Vardan
Hi Computer Wiz,
We request you not to delete those files from quarantine, we suggest to restore those files as those threat detection are false positives.
We request you to update the AVG program and restart your Mac and check with the issue.
As it should be resolved now, if not please let us know to proceed further.
Thanks,
Vishnu Vardan
Thanks for sharing us the screenshot.
We have received a confirmation from our developers that this threat alert is a false positive and it will be resolved in next 30 minutes.
We request you to update the AVG program after 30 minutes and check with the issue.
MacOS 10.13.4
AVG Antivirus 18.3
Jesse, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru
Hello Jesse,
It might be a false positive, we will check and get back to you. Provide us your AVG version and Mac version ( http://https//support.apple.com/en-us/HT201260 ) along with the screenshot ( https://support.apple.com/en-us/HT201361 ) of that threat detection.
We need screenshot with full detection path. Click on "See Details" at the bottom right of that popup to view its full path.
Tried it on another wifi and was able to get it to install properly