Thank you for your reply, but can you tell me how to get rid of "web internet security.com as it's got into my registry and on my startup, I tried disabling it from startup but then couldn't get into the inrternet at all. Also the box on the screenshot only allows you to allow once or always it doesn't say you can block It!
Shirley, Please provide a screenshot (http://avgclick.me/getscreenshot) of the pop-up. For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru
this is a copy of the pop up I am getting.
http://webinternetsecurity.com/?reqp=1&reqr=o25urP56ozI4Mz5upJMwpzSjpzHhpTW6
Hello Shirley,
Instead of reset, you may see "Clear". Please click on the same and see if that fix the issue.
Thank you
I have cleared the browser but it hasn't stopped it, and I'm now getting a message from AVG that the update manager is not active
Thank you for your reply, but can you tell me how to get rid of "web internet security.com as it's got into my registry and on my startup, I tried disabling it from startup but then couldn't get into the inrternet at all. Also the box on the screenshot only allows you to allow once or always it doesn't say you can block It!
Its exactly the same as the one I sent before
Thank you for providing the screenshot.
We can see that Microsoft Edge is showing a prompt that " It is blocked a popup from http://webinternetsecurity.com" .
It is actually a general setting of Edge browser that detects the advertisement popup that appears on any of the websites that you visit and it will ask your permission to allow that particular popup.
You can use the option displayed on the box to allow or block the popup that try to appear.
Hello Shirley,
We are sorry to know that. We have emailed you the steps to collect the error log from your computer. Please run the same and this logs will be analysed by the senior team and will contact you soon by email.
Thank you
Shirley, Please provide a screenshot (http://avgclick.me/getscreenshot) of the pop-up. For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru
Hello Shirley,
We are sorry to know that. To get rid of this page, we suggest you to reset the Edge browser and see if that fix the issue.
Thank you. To reset Edge browser follow the below steps:
Reset Microsoft Edge Through Its Settings. Open the “Settings” menu by clicking the three horizontal dots in the upper right corner of the Edge window and choose “Settings.” Under Clear browsing data, click “Choose what to clear” and then click on "Reset".
Thank you