Hello Francesca,
Thank you for reaching AVG Community Support.
We regret the inconvenience you had ith resolving the detected Malware. We're glad to point you in the right direction.
We do have a specialized team who deals with mobile queries.
In this regard, we'd suggest you to contact our mobile team directly to clarify all your queries about AVG mobile apps.
https://support.avg.com/support_contact_form?l=en
After clicking the above link, please select the operating system as "Android" and fill in other requested details. Finally, click on "request answer via email" which will submit a ticket to our mobile team. They will certainly check and get back to you by email.
Also, to speed up the process we will also forward the query to the concerned team, they will review the issue and will get back to you via email on your registered email address.
Thank you for understanding!
Hello Francesca,
Thank you for reaching AVG Community Support.
We regret the inconvenience you had ith resolving the detected Malware. We're glad to point you in the right direction.
We do have a specialized team who deals with mobile queries.
In this regard, we'd suggest you to contact our mobile team directly to clarify all your queries about AVG mobile apps.
https://support.avg.com/support_contact_form?l=en
After clicking the above link, please select the operating system as "Android" and fill in other requested details. Finally, click on "request answer via email" which will submit a ticket to our mobile team. They will certainly check and get back to you by email.
Also, to speed up the process we will also forward the query to the concerned team, they will review the issue and will get back to you via email on your registered email address.
Thank you for understanding!
—Please ignore the previous response.
Upon checking, we can see that you have already contacted the Mobile Team via email and they have already responded to you requesting an information to proceed further. In this case, we request you to reply back to them with the requested information, so that they will review and help you further.
Thank you!
I am also having the exact same issue
Morning I also have the same issue as above with Shell contains malicious code please can you assist
I am also having the exact same issue