Malware detected

AVG Protection
3

Hello Janice,
We're sorry to hear that you're facing this trouble, we regret the inconvenience caused.We do have a specialized team who deals with mobile queries.In this regard, please contact our mobile team directly using the below link, they will certainly look into your queries/ concerns and help you with the appropriate solution through email.
https://support.avg.com/support_contact_form?l=en
After clicking the above link, please select the operating system as "Android or iOS" and fill in other requested details. Finally, click on "request answer via email" which will submit a ticket to our mobile team.
Please refer to the below article to submit your queries using your mobile app.
https://support.avg.com/SupportArticleView?l=en&urlName=Mobile-Contact-AVG-Support&q=How+to+contact+support+through+the+Mobile+Contact+Form&supportType=home
Thank you for your understanding.

1

In the daily AVG scan today, it is showing 1 threat, malware detected, in relation to SOS emergency sharing app. None of the suggested remedies have worked as it is not an app I can access - it came installed on the phone when I purchased it, brand new, last year directly from Samsung. How can I fix this.

2

Hello Janice,
We're sorry to hear that you're facing this trouble, we regret the inconvenience caused.We do have a specialized team who deals with mobile queries.In this regard, please contact our mobile team directly using the below link, they will certainly look into your queries/ concerns and help you with the appropriate solution through email.
https://support.avg.com/support_contact_form?l=en
After clicking the above link, please select the operating system as "Android or iOS" and fill in other requested details. Finally, click on "request answer via email" which will submit a ticket to our mobile team.
Please refer to the below article to submit your queries using your mobile app.
https://support.avg.com/SupportArticleView?l=en&urlName=Mobile-Contact-AVG-Support&q=How+to+contact+support+through+the+Mobile+Contact+Form&supportType=home
Thank you for your understanding.