Hello Alan,
We are sorry for the inconvenience caused. We will check and help you to resolve the issue with Malware detection. Please provide the following information to help you better :
1. Confirm the operating system installed in it.
2. Have you tried to scan the device using AVG Internet Security?
3. Please share us the screenshot of the threat detection.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions. Thanks in advance.
Hi,
I keep getting a message that i have malware "Win32:Malware-gen". Should my 'Ultimate' subscription not identify and remove this threat from my system?
thanks
Alan
I keep getting a message that i have malware "Win32:Malware-gen". Should my 'Ultimate' subscription not identify and remove this threat from my system?
thanks
Alan
Hello Alan,
We are sorry for the inconvenience caused. We will check and help you to resolve the issue with Malware detection. Please provide the following information to help you better :
1. Confirm the operating system installed in it.
2. Have you tried to scan the device using AVG Internet Security?
3. Please share us the screenshot of the threat detection.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions. Thanks in advance.