Malware not detected by AVG?

Viruses & Threats
3

Hello Leanne,

We apologize for the inconvenience caused to you.
To assist you better, I request you to attach the screenshot of the error message or popup properly along with this case.
Please have a look at this link to create the screenshot: http://avgread.me/1aZxsAV.
Thank you.

1

Has anyone seen this message before? I posted the screenshot of the message as my profile picture (hopefully it's big enough that you can read it?). I think this is a malware issue? AVG appears to not be detecting and removing this problem and I'm wondering if anyone has suggestions on how to get rid of it?

2

Hello Leanne,

We apologize for the inconvenience caused to you.
To assist you better, I request you to attach the screenshot of the error message or popup properly along with this case.
Please have a look at this link to create the screenshot: http://avgread.me/1aZxsAV.
Thank you.