Hola buenos días.
Desde que instale esta aplicación en mi ordenador con Windows 10 no funciona el mantenimiento automático, lo cual para mi es imprescindible.
He desistalado y vuelto a instalar la aplicación varias veces y sigue igual, he concedido todos los permisos y sigue igual, he abierto los puertos y sigue igual, he abierto el cortafuegos de Avast! y sigue igual.
Vamos que he hecho de todo Y SIGUE IGUAL, SIGUE SIN FUNCIONAR.
Les agradecería que me dieran una solución, o que me devolvieran el dinero de la suscripción. La parte proporcinal, claro, el resto no.
Lo que sí tengo claro que no renovaré la suscripción con ustedes, una vez que acabe esta que tengo ahora.
Llevo varios años con ustedes como cliente y jamas me había sentido tan defraudado como este año.
Jamás me había fallado esta fantástica aplicación.
Antes la he tenido instalada en Windows Vista e iba genial, luego la instale con Windows 7 y también iba genial, y este año me cambio a Windows 10 y no funciona esa parte tan esencial como es el mantenimiento automático, para no "tenerme que preocupar de nada", como dice la publicidad de ustedes.
Y dicho todo lo anterior, les volvería a pedir por favor una solución eficaz o la devolución del dinero pagado por la suscripción. Como he dicho antes, la parte proporcional.
Y repito, lo que sí tengo claro, que una vez finalice la suscripción, me cambiaré a otra aplicación que haga lo mismo que esta, y no sea tan cara, ya que he visto otras que hacen lo mismo o mejor y no cuestan tanto, y seguro que no me da tantos problemas como esta.
Un saludo.
Nuevo mensaje con fecha 6 de Abril de 2020
En primer lugar pido disculpas por no haber traducido el texto, se me olvidó.
Ahora he corregido ese error, y se lo vuelvo a mandar traducido, para su comodidad.
Y en segundo lugar pido tambien disculpas por no haberme expresado bien en el comentario que mandé.
Ya que mi cabreo y mi malestar viene desde varios meses atrás antes de que expirara la licencia, porque ese problema viene desde el mes de Diciembre que es cuando pasé de Windows 7 a Windows 10, osea que llevo con este problema 4 meses antes de que me expirara la licencia.
Por eso no he renovado la licencia.
He de decir también que el nuevo sistema operativo se hizo empezando de cero, para que la instalación de Windows 10 fuera lo mas limpia posible.
Sin otro particular, me despido atentamente agradeciendo su interés.
Un saludo.
Hi Santiago.
Support is currently available in English only. Please use a translator (for example, http://translate.google.com/) to read our reply.
Please accept our sincere apologies for the inconvenience caused to you. According to our records, your AVG PC TuneUp (1 computer) license expired on 2nd April 2020. Our remote support technician can connect to your PC and help you resolve the automatic maintenance issue if you would like to renew the license.
Hola buenos días.
Desde que instale esta aplicación en mi ordenador con Windows 10 no funciona el mantenimiento automático, lo cual para mi es imprescindible.
He desistalado y vuelto a instalar la aplicación varias veces y sigue igual, he concedido todos los permisos y sigue igual, he abierto los puertos y sigue igual, he abierto el cortafuegos de Avast! y sigue igual.
Vamos que he hecho de todo Y SIGUE IGUAL, SIGUE SIN FUNCIONAR.
Les agradecería que me dieran una solución, o que me devolvieran el dinero de la suscripción.
Lo que sí tengo claro que no renovaré la suscripción con ustedes, una vez que acabe esta que tengo ahora.
Llevo varios años con ustedes como cliente y jamas me había sentido tan defraudado como este año.
Jamas me había fallado esta fantástica aplicación.
Antes la he tenido instalada en Windows Vista e iba genial, luego la instale con Windows 7 y también iba genial, y este año me cambio a Windows 10 y no funciona esa parte tan esencial como es el mantenimiento automático, para no tenerme que preocupar de nada, como dice la publicidad de ustedes.
Y dicho todo lo anterior, les volvería a pedir por favor una solución eficaz o la devolución del dinero pagado por la suscripción.
Y repito, lo que sí tengo claro, que una vez finalice la suscripción, me cambiaré a otra aplicación que haga lo mismo que esta, y no sea tan cara, ya que he visto otras que hacen lo mismo o mejor y no cuestan tanto, y seguro que no me da tantos problemas como esta.
Un saludo.
Hello good day.
Since I installed this application on my Windows 10 computer, automatic maintenance does not work, which is essential for me.
I have uninstalled and reinstalled the application several times and it is still the same, I have granted all the permissions and it is still the same, I have opened the ports and it is still the same, I have opened the Avast! and remains the same.
Come on, I have done everything AND STILL THE SAME, STILL NOT WORKING.
I would appreciate it if you could give me a solution, or return my subscription money. The proportional part, of course, the rest is not.
What I do know is that I will not renew the subscription with you, once this one I have now ends.
I have been with you for several years as a client and I have never felt so disappointed as this year.
This fantastic application has never failed me.
Before I had it installed in Windows Vista and it was great, then I installed it with Windows 7 and it was also great, and this year I switched to Windows 10 and that essential part such as automatic maintenance does not work, so as not to "have to worry you're welcome, "as your advertising says.
And having said all of the above, I would ask you again for an effective solution or a refund of the money paid for the subscription. As I said before, the proportional part.
And I repeat, what I am clear about, that once the subscription ends, I will switch to another application that does the same as this, and it is not so expensive, since I have seen others that do the same or better and do not cost as much, and it sure doesn't give me as many problems as this one.
A greeting.
New message dated April 6, 2020
First of all, I apologize for not having translated the text, I forgot.
Now I have corrected that error, and I will send it back to you translated, for your convenience.
And secondly, I also apologize for not expressing myself well in the comment I sent.
Since my anger and my discomfort comes from several months before the license expired, because that problem comes from the month of December which is when I went from Windows 7 to Windows 10, I mean I have had this problem 4 months before my license will expire.
So I have not renewed the license.
I must also say that the new operating system was made starting from scratch, so that the installation of Windows 10 was as clean as possible.
Without further ado, I say my goodbyes, thanking you for your interest.
A greeting.
Santiago, this isn't the experience we want you to have.
Unfortunately, we will not be able to provide assistance and identify the root cause of the issue with automatic maintenance as your license got expired.
If you are ready to use the product, we are ready to provide best offer price for the renewal.
Awaiting your positive response!
Hello good day.
Since I installed this application on my Windows 10 computer, automatic maintenance does not work, which is essential for me.
I have uninstalled and reinstalled the application several times and it is still the same, I have granted all the permissions and it is still the same, I have opened the ports and it is still the same, I have opened the Avast! and remains the same.
Come on, I have done everything AND STILL THE SAME, STILL NOT WORKING.
I would appreciate it if you could give me a solution, or return my subscription money. The proportional part, of course, the rest is not.
What I do know is that I will not renew the subscription with you, once this one I have now ends.
I have been with you for several years as a client and I have never felt so disappointed as this year.
This fantastic application has never failed me.
Before I had it installed in Windows Vista and it was great, then I installed it with Windows 7 and it was also great, and this year I switched to Windows 10 and that essential part such as automatic maintenance does not work, so as not to "have to worry you're welcome, "as your advertising says.
And having said all of the above, I would ask you again for an effective solution or a refund of the money paid for the subscription. As I said before, the proportional part.
And I repeat, what I am clear about, that once the subscription ends, I will switch to another application that does the same as this, and it is not so expensive, since I have seen others that do the same or better and do not cost as much, and it sure doesn't give me as many problems as this one.
A greeting.
New message dated April 6, 2020
First of all, I apologize for not having translated the text, I forgot.
Now I have corrected that error, and I will send it back to you translated, for your convenience.
And secondly, I also apologize for not expressing myself well in the comment I sent.
Since my anger and my discomfort comes from several months before the license expired, because that problem comes from the month of December which is when I went from Windows 7 to Windows 10, I mean I have had this problem 4 months before my license will expire.
So I have not renewed the license.
I must also say that the new operating system was made starting from scratch, so that the installation of Windows 10 was as clean as possible.
Without further ado, I say my goodbyes, thanking you for your interest.
A greeting.
Hi Santiago.
Support is currently available in English only. Please use a translator (for example, http://translate.google.com/) to read our reply.
Please accept our sincere apologies for the inconvenience caused to you. According to our records, your AVG PC TuneUp (1 computer) license expired on 2nd April 2020. Our remote support technician can connect to your PC and help you resolve the automatic maintenance issue if you would like to renew the license.