Microsoft takeover in spite of AVG Internet Security, Secure VPN and AntiTrack

AVG Protection
7

Nice of you to say hello but a helpful would be preferable…

2

Hello Rosemary, 

Thank you for reaching AVG Support channel. We are sorry for the inconvenience caused. We understand that AVG program shows secure status. But, the device settings are showing different status. We will check and help you to resolve it.

Please provide the following information to help you better :

1. Confirm the version of operating system installed in your device.
2. Share us the screenshot of the page which shows VPN is off in device settings and active in AVG program interface.
3. Kindly restart the device once and check whether you can access AVG Anti-track and AVG Secure Browser.
4. Also, please check what are all the AVG products showed in control panel under installed program list. If possible, please share us the screenshot of it.

You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions. We look forward for your response.

1

I am subscribed to AVG Internet Security (multi), AVG Secure VPN, AVG AntiTrack, AVG TuneUp.
the products constantly tell me I am secure in every respect of my online activity BUT, this is not the case!  The icon on the screen for internet shows VPN active but in settings I find it is actually offline!  I log on and find I either can’t access AntiTrack or the settings have been altered leaving me exposed.  I have no idea what happened to SecureBrowser I was trying, that just disappears at will.
It seems Microsoft has taken over and this should not be able to happen with all the protection on system, a third party should not be able to override AVG security measures - PLEASE HELP !!

3

Hello Rosemary, 

Thank you for writing back to us. We will surely help you to check and resolve the issue. Due to some technical isssue, Its look like you are unable to view our entire response. Let me repost it for you. 

We are sorry for the inconvenience caused. We understand that AVG program shows secure status. But, the device settings are showing different status. We will check and help you to resolve it.

Please provide the following information to help you better :

1. Confirm the version of operating system installed in your device.
2. Share us the screenshot of the page which shows VPN is off in device settings and active in AVG program interface.
3. Kindly restart the device once and check whether you can access AVG Anti-track and AVG Secure Browser.
4. Also, please check what are all the AVG products showed in control panel under installed program list. If possible, please share us the screenshot of it.

You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions. We look forward for your response.

4

Nice of you to say hello but a helpful would be preferable…

5

Thank you for reply and instruction
1. I think my system is either Inspiron 3501   or    Windows OSType64BitX64
Sorry not tech savvy…
I dont' know how to screen shot on laptop, looked it up but did not understand instruction?
I have taken some pictures on my phone - best I can do is try to email them to you?
Secure browser has returned.

6

Hello Rosemary, 

Thank you for writing back to us. I really appreciate your efforts. Its good to know that you are able to use AVG Secure Browser.

As you are still having other issues with AVG Anti-track and different security status of the device, we request you to get connected with our additional support.

An email instruction has been sent which will help you to get connected with our remore support. Please check for the email and connect back to us as soon as possible.