I just installed AVG free virus on two pc's. One a laptop with windows 10, and a fairly new desktop with windows 11. On both after installing the AVG free, both pc's could not open Word or Excel. They both worked fine before installing AVG.They open Word, and after a few seconds it closes. Did exactly the same as you did. I uninstalled AVG, Microsoft Office , and reintalled Office. Still failed. On my laptop the only way to fix was to do a RESET and completely reinstall Windows 10. Looks like I'll have to do same with my desktop running windows 11.
I wanted to try AVG before buying it. After my problems, and seeing the lack of support you got, I will never ever have anything to do with AVG. Nice they say it is not their problem, and even if it is, they won't help because it is the free version. I would say never to install any AVG product on any PC.
Hello Robert.
Thank you for contacting AVG Community Support.
We apologize for the inconvenience caused to you.
We will certainly check and help you.
Have you disabled AVG and checked whether the files are openning without AVG?
Do you get any error messages while accessing the files?
If so please help us with a screenshot of the error to check and help you further.
Here is the link which has the steps to take a screenshot :
| AVG (https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Create-screenshot&q=How+to+create+a+screenshot&supportType=home)
Ensure, AVG is up to date.
Thank you.
I am running windows 11 and after installing AVG free protection my microsoft office 10 word and excel files will no longer open.
Files start to open then nothing opens
Hello Robert.
Thank you for contacting AVG Community Support.
We apologize for the inconvenience caused to you.
We will certainly check and help you.
Have you disabled AVG and checked whether the files are openning without AVG?
Do you get any error messages while accessing the files?
If so please help us with a screenshot of the error to check and help you further.
Here is the link which has the steps to take a screenshot :
| AVG (https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Create-screenshot&q=How+to+create+a+screenshot&supportType=home)
Ensure, AVG is up to date.
Thank you.
Hello Robert,
Thank you for writing back to us. We really appreciate your efforts to check with Microsoft. As you suspect AVG program causing the issue, please provide the following information :
1. Do you have any other AVG program other than AVG Anti-virus?
2. Have you tired to reinstall or repair Microsoft office?
3. Are you using starter version (free) of Micorosoft office?
4. Share us the screenshot of the control panel page which shows list of installed programs on your device?
Keep us updated.
Problem has still not been resolved. Isuue was escalated but I have not heard anything more from AVG about solving my problem
I just installed AVG free virus on two pc's. One a laptop with windows 10, and a fairly new desktop with windows 11. On both after installing the AVG free, both pc's could not open Word or Excel. They both worked fine before installing AVG.They open Word, and after a few seconds it closes. Did exactly the same as you did. I uninstalled AVG, Microsoft Office , and reintalled Office. Still failed. On my laptop the only way to fix was to do a RESET and completely reinstall Windows 10. Looks like I'll have to do same with my desktop running windows 11.
I wanted to try AVG before buying it. After my problems, and seeing the lack of support you got, I will never ever have anything to do with AVG. Nice they say it is not their problem, and even if it is, they won't help because it is the free version. I would say never to install any AVG product on any PC.
Just so you are aware I also uninstalled and reinstalled Microsoft in an attempt to resolve my problem with no affect.
I have added Microsoft office to AVG’s allowed apps list using the blocked & allowed apps setting screen in AVG antivirus free program. This had no effect on correcting my problem.
I also reset the AVG antivirus free program by :
Opening AVG Internet Security - Menu - Settings - General - Troubleshooting –
Scroll to bottom to find 'Reset to default'
This also had no effect. After testing I again added Microsoft office, Word, and Excel and Powerpoint to AVG’s allowed apps list .
See similar problem shown in AVG Support Community below
Bruno Melki
Hystery after AVG run cannot open outlook-word-excel …
Hello. I run the AVG optimization and immediately after that I cannot open any microsoft program. No access to mail or word or Excel. Need help urgently…! I click on the icon and see it is thinking a while then nothing. It seems to be for all microsoft products
May 19, 2020
I downloaded and installed AVG free Antivirus thinking it would be a great free product to protect my computer with. Boy was I wrong.
After installing AVG, none of Microsoft Office products, i.e., Word, Excel, Powerpoint will work. Microsoft files will open and but then they close after about 5 seconds. You can not access the file when it opens.
I researched HOME SUPPORT which you are now viewing and found numerous post - addressing this issue - but no comments about the isue ever being resolved. Sounds like an ongoing problem.
I reached out to AVG support for help in solving the problem caused by the installation of AVG. They suggested and assisted with possible fixes (things I had already tired) to no avail. They finally said it must be a microsoft problem - WHAT. It was not a problem before AVG so suddenly it is someone elses problem - NOT AVG. Another support staff member - at last escalated the issue to senior staff for resolution.
Here is the Senior Customer Care team response to my problem caused by installing AVG…
I'm Adam from the AVG Senior Customer Care team and I see that you're having issues with using our AVG Free AntiVirus software, with opening your Microsoft Office programs.
Please be aware that since you don't have a subscription with us, we are not in a position to help you with this, or any problem for that matter, and our focus is on our paying customers. I apologize if my colleague set expectations by escalating this case wrongfully.
You can always check our public knowledge base for information on how to troubleshoot our products here: Official AVG Support | Search
Kind regards,
So be aware that AVG may make programs on your computer TO NO LONGER WORK… and it is not an AVG problem…
MY QUESTION IS - HOW DO I GET AVG TO FREELY ADDRESS AND SOLVE MY PROBLEM - IT WAS THE FREE VERSION THAT CAUSED THE PROBLEM TO BEGIN WITH…IS THIS A SCAM TO GET YOUR BUSINESS?
YOU DECIDE
Problem has still not been resolved. Isuue was escalated but I have not heard anything more from AVG about solving my problem