Missing the refunded amount by creditnota

AVG Subscription
3

Hello Arjan,

I regret for the inconvenience caused.

A refund was already initiated for you from our end.

If you have not received any refund, please reply to the email you received from the refund team and they will check this for you.

1

Hello Manigandan,

By email 28 march 2018 you liked to inform  me that the refund of my order (Ref. No. xxxxxxxxxxxxx) for AVG Internet Security Unlimited has been started. 
You sent me a creditnota Eur.19,99 by Digital River and ask me for conformation of my bank details for processing the refund request.

I am disappointed that the refunded amount did NOT yet reached my account on 11 may.and you speak about not take more than 7 business days.
What's the problem ?  Please help.

Best regards,

Arjan Drupsteen
Email: xxxxxxxxxxxx

2

Hello Arjan,

I regret for the inconvenience caused.

A refund was already initiated for you from our end.

If you have not received any refund, please reply to the email you received from the refund team and they will check this for you.