Marcelo,
We are sorry to hear about the inconvenience caused. You could try to unlock your mobile as described in this article http://avgclick.me/LockedPhone . If these steps does not help, we request you to contact our android mobile support team as this community deals with the technical queries regarding AVG Windows products and AVG Android support is provided through email only.
Please click on the following link ( http://avgclick.me/AVGtechnical ) and fill out your details, select as Android then the name of AVG Program that you installed in your mobile and in description please completely explain about your issue and finally click on Email option. Please select you are using a paid version even it is a free version you are using. The AVG mobile team will reply back to you via email with a resolution. Thank you.
Hello,
My phone, a Sony Xperia E6633 has been locked with the Anti Theft Function of the AVG APP for android and I am unable to unlock it.
I had set the anti-theft and registered months ago however I cant even remember ever setting an anti-theft password.
I attempted to acquire a new sim card for the phone. After installing the sim card and turning my phone on the Anti-Theft screen came up stating, "This device is lost or stolen Please return my device migonjam@yahoo.com" followed by a "Please enter unlock password"
I attempted to reinsert my original sim card to see if that would unlock the device however it did not work.
Unfortunately I forgot the Unlock password, and attempted to use the website: "https://www.avgmobilation.com/en/remote-management" to try and unlock my phone, however it shows "there are no devices registered"..
I've attempted multiple times over several hours and failed every time. As it stands I am unable to change the anti-theft password nor unlock my device.
Could I please have some assistance with this matter, if possible could you tell me what the password registered as the anti-theft password registered to the device is, as I see that as the only way to resolve this matter if AVG cannot locate the device.
Thank-You,
Marcelo
Marcelo,
We are sorry to hear about the inconvenience caused. You could try to unlock your mobile as described in this article http://avgclick.me/LockedPhone . If these steps does not help, we request you to contact our android mobile support team as this community deals with the technical queries regarding AVG Windows products and AVG Android support is provided through email only.
Please click on the following link ( http://avgclick.me/AVGtechnical ) and fill out your details, select as Android then the name of AVG Program that you installed in your mobile and in description please completely explain about your issue and finally click on Email option. Please select you are using a paid version even it is a free version you are using. The AVG mobile team will reply back to you via email with a resolution. Thank you.