Money taken from my account

Hello Cheryl,

We apologize for the inconvenience. We'll check and help you with the refund.
Unfortunately, we couldn't locate any active subscription under this email address. We've sent you an email requesting more info to follow. Please check and revert to that email to assist you further.

I found out last night you took money from my account for Advest to the sum of $63.24 , I am not very happy at all. I would like my money returned ty. 

Hello Cheryl,

We apologize for the inconvenience. We'll check and help you with the refund.
Unfortunately, we couldn't locate any active subscription under this email address. We've sent you an email requesting more info to follow. Please check and revert to that email to assist you further.