I, like a number of other people, have received an email about my data being leaked to the dark web. Is this a genuine email? It is not addressed to me by name and am very suspicious. When did this leak occur and exactly what information has been leaked? Disappointed to say the least that AVG failed to protect my data in the first place and why is BreachGuard only being offered for 6 months protection?
Hi Everyone,
We’re reaching out to help address some of the questions here.
First, we can confirm that the email you received was valid and not a phishing scam. As part of the MOVEit incident, some customer information, such as name, email address and phone number, was impacted. Our systems are secure and operational, and the cause of this was addressed immediately when the MOVEit incident was discovered.
While this information is not considered high risk, we take the safety of our customers extremely seriously. The best way to protect yourself is being vigilant against any potential phishing threats using this.
Should you have questions related to your personal account, you can always reach out to our support team. You can also find more information about the Progress Software MOVEit vulnerability here (https://community.progress.com/s/article/MOVEit-Transfer-Critical-Vulnerability-31May2023).
Hi Everyone,
We’re reaching out to help address some of the questions here.
First, we can confirm that the email you received was valid and not a phishing scam. As part of the MOVEit incident, some customer information, such as name, email address and phone number, was impacted. Our systems are secure and operational, and the cause of this was addressed immediately when the MOVEit incident was discovered.
While this information is not considered high risk, we take the safety of our customers extremely seriously. The best way to protect yourself is being vigilant against any potential phishing threats using this.
Should you have questions related to your personal account, you can always reach out to our support team. You can also find more information about the Progress Software MOVEit vulnerability here (https://community.progress.com/s/article/MOVEit-Transfer-Critical-Vulnerability-31May2023).
Many organisations and individuals of every conceivable type and form have received such details of mine but they have not allowed them to get onto such a seriously dangerous criminal entity.
But the very last organisation I would have expected to fail me on such a thing, the one organisation who asked me to pay them with the promise that them would protect me from this: AVG are the ones who fail me on this?
I cannot believe this.
To say I am disappointed and astonished is an understatement. I am furious.
Given the nature of the service that I you promised me if I paid a subscription, this news is beyond incompetence. In fact it is beyond belief.
The fact that you have also asked me to renew my subscription is astonishing.
How could you possibly expect me to trust AVG again?
Before I bought AVG "protection," I had no signs of any kind of hacking attempts.
I have absolutely no idea what to do about this so I have no other option but to contact the regulator and ask them for advice
as I do not use my computer for risqué web-surfing so I should never have
to worry about my personal details been on such an entity as the dark Web.