I have been a customer of AVG since 2001. Over the years, I have been through multiple computers as has my wife and, reviewing my accounts, today, I seem to be paying for three active AVG Tune Up accounts. One is a multi-device account which renewed, automatically this September, The second is for a single device which renewed, automatically, this month, and the third account is for a single device which renewed, automatically, in November.
My wife passed away three years ago and her previously covered PC is no longer in service. Obviously, I don't need coverage for it. And if the multi-device license really does cover my desktop computer, a new desktop computer, my phone, my tablet and my lap-top, then I see no need for a second single device account.
What I would like to do is retain the multi-device account, get rid of the other two single device accounts, and, if possible have some refund from those two accounts applied to the multi-device account. How would all this be possible?
Hi Ralph,
We will help you with the subscription.
We acknowledge your refund request. However, we can also cancel the 2 AVG TuneUp single device subscriptions and extend the validity of the AVG TuneUp Multi-device subscription instead of refund.
Please let us know how to proceed with the subscriptions.
Hi Ralph,
We will help you with the subscription.
We acknowledge your refund request. However, we can also cancel the 2 AVG TuneUp single device subscriptions and extend the validity of the AVG TuneUp Multi-device subscription instead of refund.
Please let us know how to proceed with the subscriptions.