Multiple device--Internet Security and PC Tune Up

Hello Debby,

This isn't the expected behavior.
May I know the operating system of your laptop?
Do you get the same error while uninstalling AVG program?

I just bought a new lap top and I installed both but they will not run.  The error I get for both programs is:

'Application failed to start because its side-by-side configuration is incorrect.  Please see the application event log or use the command-line sxstrace,exe tool for more information.'  

THIS ERROR MESSAGE MEANS NOTHING TO ME.

I have tried to repair both programs and I have tried to uninstall both programs to no avail.

Please tell me how to resolve this issue.

Hello Debby,

This isn't the expected behavior.
May I know the operating system of your laptop?
Do you get the same error while uninstalling AVG program?