My AVG Products

Why is the software for driver updater note listed You have the payment.

Hello Marc,

I apologize for the inconvenience. I have checked your account and see that you have AVG Antivirus (2 computers) valid until 2019.1.21 and AVG TuneUp - Unlimited (1-year subscription) valid until 2018.9.11. I have sent you an email, please provide the screenshot of My products tab to escalate the case to the concern team.

I have also sent the new license details to your registered email address along with the activation steps.

Note: Please do not share publicly any personal information here. Please remove the Order ID and email address that you have uploaded here.

Hello Marc,

I apologize for the inconvenience. I have checked your account and see that you have AVG Antivirus (2 computers) valid until 2019.1.21 and AVG TuneUp - Unlimited (1-year subscription) valid until 2018.9.11. I have sent you an email, please provide the screenshot of My products tab to escalate the case to the concern team.

I have also sent the new license details to your registered email address along with the activation steps.

Note: Please do not share publicly any personal information here. Please remove the Order ID and email address that you have uploaded here.

Hello
Reference My Account - smartersystems@gmail.com

I have two products with AVG and have had for many years.
1- AVG AntiVirus (1-year license) Order # 701-10112743
2- AVG TuneUp - Unlimited (1-year subscription) Order #701-8853907

I see you have billed me for AVG AntiVirus (1-year license) Order # 701-10112743  and taken payment from my account before it is due, on the 21st January 2018 - see Order # 701-10112743. this is shown at the top of my Order History.

When I look at My Products
There is only one product listed. AVG TuneUp - Unlimited (1-year subscription)
I see no reference to my product AVG AntiVirus (1-year license)

Please rectify and explain to me why My Products do not list - AVG AntiVirus (1-year license).

Why is the software for driver updater note listed You have the payment.