Hi support team
It seem like my account expried not update I just paid it again for 1 year on 26/11/2019 but when I login my account is showing;
Subscription status:
Expired
November 29, 2019
Activation code:
[Code Deleted]
Also now my PC cant turn on AVG secure VPN
Can somebody help?
Hi Pornthip,
We're glad to clarify this for you.
Upon checking your account, we see that your AVG Secure VPN subscription has expired on Nov 28, 2019.
We also see that you've attempted to subscribe Secure VPN thrice on 11/29/19, 11/24/19 & 11/14/19.
Unfortunately, those orders didn't go through successfully, as we haven't received the payment at our end.
In this regard, you can try to subscribe Secure VPN using a different card or consider reaching our billing team via chat by using this link to check the available options.
Thank you for your understanding in advance!
Hi Pornthip,
We are glad to clarify the charges for you.
Firstly, we request you not to share the sensitive details in a public post. Reason being, privacy concerns.
As informed earlier, there is no charges debited from our end under the e-mail address you used to contact us here.
Instead, we were able to locate the charges under (p**s31@gmail.com) and is for AVG Secure VPN for Android. This can be installed and activated only on android platforms.
We request you to contact our Android support and get a refund for AVG Secure VPN for android by visiting this link (https://support.avg.com/support_contact_form?l=&retUrl=support_sales) . Select the option as "YES" and the operating system as "ANDROID". Fill in the details and click on the option "answer via email"
Then proceed purchasing AVG Secure VPN Multi-device by reaching our sales team using this link (https://support.avg.com/support_sales_chat?l=en).
Thank you for your understanding, Pornthip.
Feel free to contact us if we can be of more help.
I got it, thank you so much
Hi Pornthip,
We're glad to clarify this for you.
Upon checking your account, we see that your AVG Secure VPN subscription has expired on Nov 28, 2019.
We also see that you've attempted to subscribe Secure VPN thrice on 11/29/19, 11/24/19 & 11/14/19.
Unfortunately, those orders didn't go through successfully, as we haven't received the payment at our end.
In this regard, you can try to subscribe Secure VPN using a different card or consider reaching our billing team via chat by using this link to check the available options.
Thank you for your understanding in advance!
Dear Dinesh
Thanks for your answer but is not true that my payment not go through please find the attached file for payment details, your system already took money from my account