Raymond,
We do understand your concern, we apologize for the difficulties. This may be due to missing/ corrupted files at the time of update. We can resolve this issue by performing a re-installation of your AVG program.
We request you to use our AVG remover tool to uninstall this program completely. Refer this article : http://support.avg.com/SupportArticleView?urlname=How-to-uninstall-AVG to download and run your AVG remover tool.
Now click this link http://www.avg.com/us-en/download to download your AVG program, run the downloaded file to start the installation process and follow the instructions on your screen.
Complete the installation, restart your computer, initiate the scan and check for the results. Please, feel free to let us know if you require any further assistance. Thank you.
My computer scan has stopped working. It is frozen at 1%. How can I get it to start working again? And, could this be caused by a virus?
Raymond,
We do understand your concern, we apologize for the difficulties. This may be due to missing/ corrupted files at the time of update. We can resolve this issue by performing a re-installation of your AVG program.
We request you to use our AVG remover tool to uninstall this program completely. Refer this article : http://support.avg.com/SupportArticleView?urlname=How-to-uninstall-AVG to download and run your AVG remover tool.
Now click this link http://www.avg.com/us-en/download to download your AVG program, run the downloaded file to start the installation process and follow the instructions on your screen.
Complete the installation, restart your computer, initiate the scan and check for the results. Please, feel free to let us know if you require any further assistance. Thank you.