My free 2 months subscription does not work

AVG Subscription
1

Subject: Issue with Free Trial Activation

Hi there,

On June 6, I signed up for the 2-month free trial, but I don’t think it’s working correctly. While I’m able to scan, it doesn’t seem to resolve any issues, and I keep getting a message saying that I need to pay first.

Could you please let me know if I’m doing something wrong or if there’s anything I need to do to activate the trial properly?

Looking forward to your help—thank you!

2

Hi @Anna_Rijk

Thanks for reaching out!

It sounds like there might be a glitch with your trial activation. The 2-month free trial should allow full access, including issue resolution features—so if you’re being asked to pay, something’s not quite right.

A few things you can try:

  1. Log out and back in to your account to refresh your session.
  2. Check your account settings to confirm that the trial was successfully activated.
  3. Clear your browser cache or try a different browser/app version to rule out a local issue.

If none of that helps, I’d recommend contacting support directly through the in-app help section or [support email/contact form], so they can look into your account specifically.

Hope this gets resolved quickly! Let us know how it goes.

Best,
Rao Henry