My "Full Protection" is not activated

AVG Protection
3

Hi Olav,

Thank you for reaching us and we'll be glad to help you with the order details.

Since it's a public post, we request not to share your order details.

On checking the order number, you have paid for the subscription via wire transfer and our payment gateway has sent an email.

I request you to wait for 8 business days for the order to be completed.

Appreciate your patience.

1
Dear AVG!
In your mail (see copy below) you write: 
This is just a reminder that your order has not yet been paid.
But I have paid on the 5 of januar. But I have not got your notify about that yet and I can not see that my "Full Protection" is activated. Can you check that?
 
Sincerely
Olav Johansson
Från: avg.cs@digitalriver.com <avg.cs@digitalriver.com>
Skickat: den 5 januari 2020 01:29
Till: [email address removed]
Ämne: AVG Technologies - Payment Instructions (Order #[order number removed])
 
 
 
 
		<table style="color: #818387; font-family: inherit; font-size: 12px; font-style: inherit; font-weight: inherit;"><tbody><tr><td align="center" colspan="3" rowspan="1">
					<table style="color: #818387; font-family: inherit; font-size: 12px; font-style: inherit; font-weight: inherit;"><tbody><tr><td align="center" colspan="1" rowspan="1"><span><span><span><span style="color: inherit;"><span style="font-size: 12px;"><span><span style="font-style: inherit;"><span><span style="font-weight: inherit;"><span><span><span style="font-family: Arial,Verdana,Helvetica,sans-serif,serif,EmojiFont;"><span><span style="color: #4e4a47;"><span style="font-size: 12px;"><span><span style="font-family: Arial,Verdana,Helvetica,sans-serif;"><span style="color: #4e4a47;"><span style="font-size: 12px;"><span><span style="font-family: Arial,Verdana,Helvetica,sans-serif;"><span style="color: #4e4a47;"><span style="font-size: 12px;"><span><span style="font-family: Arial,Verdana,sans-serif;"><span style="color: #818387;"><span style="font-size: 24px;"><span><span style="font-style: inherit;"><span><span style="font-weight: inherit;"><span><span><span style="font-family: Arial,Verdana,sans-serif,serif,EmojiFont;"><span><span style="color: #4e4a47;">Don&#39;t forget...</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></td></tr><tr><td colspan="1" rowspan="1"><span><span><span><span style="color: inherit;"><span style="font-size: 12px;"><span><span style="font-style: inherit;"><span><span style="font-weight: inherit;"><span><span><span style="font-family: Arial,Verdana,Helvetica,sans-serif,serif,EmojiFont;"><span><span style="color: #4e4a47;"><span style="font-size: 12px;"><span><span style="font-family: Arial,Verdana,Helvetica,sans-serif;"><span style="color: #4e4a47;"><span style="font-size: 12px;"><span><span style="font-family: Arial,Verdana,Helvetica,sans-serif;"><span style="color: #4e4a47;"><span style="font-size: 12px;"><span><span style="font-family: Arial,Verdana,sans-serif;"><span style="color: #818387;"><span style="font-size: 16px;"><span><span style="font-style: inherit;"><span><b><span><span><span style="font-family: Arial,Verdana,sans-serif,serif,EmojiFont;"><span><span style="color: #4e4a47;">Dear Olav Johansson,</span></span></span></span></span></b></span></span></span></span><br>									<br>									<br>									This is just a reminder that your order has not yet been paid. But don&#39;t worry, there&#39;s still time. Please see our bank transfer instructions below. Your payment must be received by 26 January 2020, or your order will be canceled. Once we&#39;ve received your payment, we&#39;ll notify you by email.<br>									<br>									<i>If you have already made the transfer, please disregard this notice.</i></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br>									<br>									 </td></tr></tbody></table>
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					<table style="color: #818387; font-family: inherit; font-size: 12px; font-style: inherit; font-weight: inherit;"><tbody><tr><td colspan="1" rowspan="1" valign="top"><span><span><span><span style="color: inherit;"><span style="font-size: 12px;"><span><span style="font-style: inherit;"><span><span style="font-weight: inherit;"><span><span><span style="font-family: Arial,Verdana,Helvetica,sans-serif,serif,EmojiFont;"><span><span style="color: #4e4a47;"><span style="font-size: 12px;"><span><span style="font-family: Arial,Verdana,Helvetica,sans-serif;"><span style="color: #4e4a47;"><span style="font-size: 12px;"><span><span style="font-family: Arial,Verdana,Helvetica,sans-serif;"><span style="color: #4e4a47;"><span style="font-size: 12px;"><span><span style="font-family: Arial,Verdana,Helvetica,sans-serif;"><span style="color: #4e4a47;"><img alt="" src="https://outlook.live.com/actions/ei?u=http%3A%2F%2Fdrh.img.digitalriver.com%2FDRHM%2FStorefront%2FSite%2Favgstore%2Fpb%2Fimages%2Fgc-notifications%2Fdiv-grey2.png&amp;d=2020-01-07T20%3A42%3A12.755Z" style="color: inherit; height: 33px; text-decoration: none; width: 600px;"></img></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></td></tr><tr><td colspan="1" rowspan="1">
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											<table style="color: #818387; font-family: inherit; font-size: 12px; font-style: inherit; font-weight: inherit;"><tbody><tr><td align="left" colspan="2" rowspan="1" valign="top"><span><span><span><span style="color: inherit;"><span style="font-size: 12px;"><span><span style="font-style: inherit;"><span><span style="font-weight: inherit;"><span><span><span style="font-family: Arial,Verdana,Helvetica,sans-serif,serif,EmojiFont;"><span><span style="color: #4e4a47;"><span style="font-size: 12px;"><span><span style="font-family: Arial,Verdana,Helvetica,sans-serif;"><span style="color: #4e4a47;"><span style="font-size: 12px;"><span><span style="font-family: Arial,Verdana,Helvetica,sans-serif;"><span style="color: #4e4a47;"><span style="font-size: 12px;"><span><span style="font-family: Arial,Verdana,sans-serif;"><span style="color: #818387;"><span style="font-size: 12px;"><span><span style="font-family: Arial,Verdana,Helvetica,sans-serif;"><span style="color: #4e4a47;"><span style="font-size: 12px;"><span><span style="font-family: Arial,Verdana,sans-serif;"><span style="color: #818387;"><b>Your order and billing information</b><br>															<br>															Order amount: <b>251 kr</b><br>															Payment reference number: <b>[paymenr reference number removed]</b><br>															<br>															Betalningsmottagare: Global Collect BV<br>															BankGiro: PlusGiro 547315-2<br>															IBAN: SE6995000099604205473152<br>															BIC: NDEASESS<br>															<br>															<br>															To avoid processing delays, please make sure you use the &quot;Payment reference number&quot; above.<br>															<br>															Order number: <b>[order number removed]</b><br>															Order date: <b>4 January 2020</b></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br>															<br>															<br>															 </td></tr></tbody></table>
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		<table style="color: #818387; font-family: inherit; font-size: 12px; font-style: inherit; font-weight: inherit;"><tbody><tr><td align="center" colspan="3" rowspan="1" valign="top"> 
					<table style="color: #818387; font-family: inherit; font-size: 12px; font-style: inherit; font-weight: inherit;"><tbody><tr style="color: #818387; font-family: Arial, Verdana, Helvetica, sans-serif; font-size: 12px; font-style: normal; font-weight: 400; text-align: start; white-space: normal; background-color: #ffffff;"><td colspan="1" rowspan="1" valign="top"><span><span><span><span style="color: inherit;"><span style="font-size: 12px;"><span><span style="font-style: inherit;"><span><span style="font-weight: inherit;"><span><span><span style="font-family: Arial,Verdana,Helvetica,sans-serif,serif,EmojiFont;"><span><span style="color: #4e4a47;"><span style="font-size: 12px;"><span><span style="font-family: Arial,Verdana,Helvetica,sans-serif;"><span style="color: #4e4a47;"><span style="font-size: 12px;"><span><span style="font-family: Arial,Verdana,Helvetica,sans-serif;"><span style="color: #4e4a47;"><span style="font-size: 12px;"><span><span style="font-family: Arial,Verdana,Helvetica,sans-serif;"><span style="color: #4e4a47;"><img alt="" src="https://outlook.live.com/actions/ei?u=http%3A%2F%2Fdrh.img.digitalriver.com%2FDRHM%2FStorefront%2FSite%2Favgstore%2Fpb%2Fimages%2Fgc-notifications%2Fdiv-white2.png&amp;d=2020-01-07T20%3A42%3A12.755Z" style="color: inherit; height: 33px; text-decoration: none; width: 600px;"></img></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></td></tr><tr style="color: #818387; font-family: Arial, Verdana, Helvetica, sans-serif; font-size: 12px; font-style: normal; font-weight: 400; text-align: start; white-space: normal; background-color: #ffffff;"><td colspan="1" rowspan="1">
								<table style="color: #333333; font-size: 13px; font-style: inherit; font-weight: 400;"><tbody><tr><th align="left" colspan="1" rowspan="1"><span><span><span><span style="color: inherit;"><span style="font-size: 12px;"><span><span style="font-style: inherit;"><span><span style="font-weight: inherit;"><span><span><span style="font-family: Arial,Verdana,Helvetica,sans-serif,serif,EmojiFont;"><span><span style="color: #4e4a47;"><span style="font-size: 12px;"><span><span style="font-family: Arial,Verdana,Helvetica,sans-serif;"><span style="color: #4e4a47;"><span style="font-size: 12px;"><span><span style="font-family: Arial,Verdana,Helvetica,sans-serif;"><span style="color: #4e4a47;"><span style="font-size: 12px;"><span><span style="font-family: Arial,Verdana,Helvetica,sans-serif;"><span style="color: #4e4a47;">Product Name</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></th></tr></tbody></table>
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2

Hi Olav,

Thank you for reaching us and we'll be glad to help you with the order details.

Since it's a public post, we request not to share your order details.

On checking the order number, you have paid for the subscription via wire transfer and our payment gateway has sent an email.

I request you to wait for 8 business days for the order to be completed.

Appreciate your patience.