My Hard Drive Crashed. AVG will not reload

Hello Colleen. Sorry to hear that. Glad to hear that you are now able to re install your AVG successfully. You could have tried AVG remover tool to uninstall AVG. You can download it at http://www.avg.com/utilities if you require it in future based on your OS (32-bit or 64-bit).

Hey there Avinash, NO I HAVE NOT BEEN ABLE TO RE INSTALL OR DO ANYTHING.  IN FACT I HAVE A PC THAT IS USELESS FOR INTERNET ACCESS.  I BOUGHT A PRODUCT THAT I CANNOT INSTALL.  THE REASON THE ADVICE YOU HAVE GIVEN DOES NOT WORK BECAUSE IT IS A NEW HARD DRIVE.  THEREFORE IT IS HARD TO UNINSTALL SOMETHING THAT IS NOT INSTALLED IN THE BEGINNING WITH.  GO FIGURE.

I HAVE NO CLUE WHY YOU EVEN THOUGHT I WAS ABLE TO RE INSTALL,  I JUST GAVE UP AND WALKED AWAY BECAUSE I WAS ABOUT TO THROW MY COMPUTER AGAINST THE WALL.  INOTHER WORDS, I WAS TOO HOT AND FUSTRATED WITH AVG PRODUCT.

NOW IF YOU CAN FIGURE OUT WHY I CAN NOT USE MY "AVG 2015 ULTIMATE 2 YEARS" CODE TO DOWNLOAD - BY ALL MEANS PLEASE TELL ME WHY I KEEP GOING IN CIRCLES AND WHY IT IS NOT DOWNLOADING.

Solved.

It appears that, in my case at least, the previous version failed to completely uninstall.  This would be the fault of the installer.

Download and run Microsoft Fixit (Fix problems that block programs from being installed or removed - Microsoft Support) and follow the directions.  It appears to work.

New AVG users, it appears, are OK.  This should only apply to existing users.

I'd assume AVG would take care of existing users first.  If this happens with the 2016 release, I'm done and going to McAfee.

Josh Smith
Smith-Sights.com

Hello Colleen. I understand how something like this can really try your patience. I apologize for the inconvenience this may caused. To download your AVG Ultimate please follow the below steps http://avgread.me/19OHofR , http://avgread.me/1HOjOxZ . Please feel free to contact us back for any further assistance. Thank you for understanding. Thanks.

Am I the only one having issues with trying to get a person on the phone at AVG?  All of their phone numbers seem to be "No Longer In Service."  Did I purchase a c**p product and now am out my monies?

I am unable to reload my virsus software on the new hard drive.  Why?

Hello Colleen. I understand how something like this can really try your patience. I apologize for the inconvenience this may caused. To download your AVG Ultimate please follow the below steps http://avgread.me/19OHofR , http://avgread.me/1HOjOxZ . Please feel free to contact us back for any further assistance. Thank you for understanding. Thanks.
Solved.

It appears that, in my case at least, the previous version failed to completely uninstall.  This would be the fault of the installer.

Download and run Microsoft Fixit (https://support.microsoft.com/en-us/mats/program_install_and_uninstall) and follow the directions.  It appears to work.

New AVG users, it appears, are OK.  This should only apply to existing users.

I'd assume AVG would take care of existing users first.  If this happens with the 2016 release, I'm done and going to McAfee.

Josh Smith
Smith-Sights.com
 

Hey there Avinash, NO I HAVE NOT BEEN ABLE TO RE INSTALL OR DO ANYTHING.  IN FACT I HAVE A PC THAT IS USELESS FOR INTERNET ACCESS.  I BOUGHT A PRODUCT THAT I CANNOT INSTALL.  THE REASON THE ADVICE YOU HAVE GIVEN DOES NOT WORK BECAUSE IT IS A NEW HARD DRIVE.  THEREFORE IT IS HARD TO UNINSTALL SOMETHING THAT IS NOT INSTALLED IN THE BEGINNING WITH.  GO FIGURE.

I HAVE NO CLUE WHY YOU EVEN THOUGHT I WAS ABLE TO RE INSTALL,  I JUST GAVE UP AND WALKED AWAY BECAUSE I WAS ABOUT TO THROW MY COMPUTER AGAINST THE WALL.  INOTHER WORDS, I WAS TOO HOT AND FUSTRATED WITH AVG PRODUCT.

NOW IF YOU CAN FIGURE OUT WHY I CAN NOT USE MY "AVG 2015 ULTIMATE 2 YEARS" CODE TO DOWNLOAD - BY ALL MEANS PLEASE TELL ME WHY I KEEP GOING IN CIRCLES AND WHY IT IS NOT DOWNLOADING.

Hello Colleen. Sorry to hear that. Glad to hear that you are now able to re install your AVG successfully. You could have tried AVG remover tool to uninstall AVG. You can download it at http://www.avg.com/utilities if you require it in future based on your OS (32-bit or 64-bit).