I submitted my site for analysis but haven't heard back from AVG. I have had my site checked by my hosting company and thay say there's no problem with it but I am still getting the threat message almost every time I visit it. They thought it was a browser issue so I cleared the cache and cookies but I am still experiencing this and on all browsers. I am very confused what is going on here. Have you checked my site yet?
Hello Darren,
You've reached the AVG community support forum.
I am sorry to hear that AVG is blocking your website. We'd recommend that you submit the detected website for false-positive analysis using this link : https://www.avg.com/en-gb/false-positive-file-form#pc. Once you've submitted the false-positive report, our concerned team will analyze the detected website and if found harmless, they'll whitelist it right away. Furthermore, they'll update the status via email.
Thank you for your understanding.
Hi, On visting my own wordpress/woocommerce website which I am in the process of building (thevinylattic dot co dot uk - it's not quite finished so I don't want it being trawled just yet) I am suddenly getting a popup alerting me to my avg antivirus blocking a threat. It says 'we safely aborted a connection on dais7nsa.shop beacuse it was infected with URL:Botnet'. The alert ID is efda308f0da6/2024-09-05T09:46:34.622Z
I have run it through a number of scanning services such as Sucuri and they find nothing wrong but can somebody please check this for me? I am quite alarmed to be getting these alerts which popup every time I visit the site but I'm wondering if this might be a false positive, maybe this is something to do with woocommerce and avg is mistaken but I would be grateful if you could investigate. Many thanks. Darren
Thank you for taking the time to write back to us, Darren.
We request you check if you have updated virus definition in AVG Internet Security application.
When you submit application files or URL to the AVG Threat Labs (https://support.avg.com/SupportArticleView?l=en&urlName=avg-threat-lab-file-whitelist&q=threat+lab&supportType=home), a group of analysts review the website or software for malicious or unwanted activity. Applications that are both free from malware and meet our guidelines for application transparency can be whitelisted.
If determined clean, the submitted file or URL is moved to our set of approved files to ensure it is no longer flagged as malicious.
AVG reserves the right to refuse to whitelist any application.
If you have received any case number or reference number in your email inbox after submitting false positive form, do let us know.
Thank you and keep us updated.
Hello Darren,
You've reached the AVG community support forum.
I am sorry to hear that AVG is blocking your website. We'd recommend that you submit the detected website for false-positive analysis using this link : https://www.avg.com/en-gb/false-positive-file-form#pc. Once you've submitted the false-positive report, our concerned team will analyze the detected website and if found harmless, they'll whitelist it right away. Furthermore, they'll update the status via email.
Thank you for your understanding.
Thank you for taking out your most valuable time to writing us back Darren,
I sincerely appreciate your efforts for figuring out the issue. I am glad your issue has been resolved. If you need anything else at all, feel free to message us at any time. I’d be happy to help.
Thank you for your understanding.