Hello Hana,
Thank you for contacting AVG Community Support.
We understand that you have recently purchased new AVG product and unable to activate it.
We are really sorry to know this. We'll certainly check and help you out.
Upon checking we see that you have purchased AVG Breach Guard for Mac.
We would like to inform that this subscription do not require activation code.
We request you to follow the below steps from the article to activate your product using AVG my account: | AVG (https://support.avg.com/SupportArticleView?l=en&urlName=activate-avg-breachguard&q=breachguard)
Also we see that you have received windows instructions, instead of the mac, we would like to apologize for the inconvenience and please ignore the email.
If you have any other concerns, please do write us back.
Thank you and keep us updated.
I need to check my payments for AVG products, especially in terms of usage in my case. It's not at all clear if the installation took place, there was nowhere to enter the activation code - but most importantly, today I received another email asking me to activate it - and instructions for Windows - even though I have purchased the Mac version.
Hello Hana,
Thank you for contacting AVG Community Support.
We understand that you have recently purchased new AVG product and unable to activate it.
We are really sorry to know this. We'll certainly check and help you out.
Upon checking we see that you have purchased AVG Breach Guard for Mac.
We would like to inform that this subscription do not require activation code.
We request you to follow the below steps from the article to activate your product using AVG my account: | AVG (https://support.avg.com/SupportArticleView?l=en&urlName=activate-avg-breachguard&q=breachguard)
Also we see that you have received windows instructions, instead of the mac, we would like to apologize for the inconvenience and please ignore the email.
If you have any other concerns, please do write us back.
Thank you and keep us updated.