Flavien,
Sorry to hear this. We could unblock it only if the devices is listed under AVG portal. It should meet its requirement to perform those steps or you should enter your correct PIN. Since, your device is not listed there, we suggest you to contact your mobile manufacturer/ service center to reset your phone which will resolve this issue. Thank you for your understanding!
My Xperia L1 has blocked without any reason in the afternoon and I can't unblock it, when I go on my.avg.account It not appear in my devices and I didn't set a PIN to unlock…please Help I'va contacted Sony without help…So I ask You pls guys I need my phone
Flavien,
Sorry to hear this. We could unblock it only if the devices is listed under AVG portal. It should meet its requirement to perform those steps or you should enter your correct PIN. Since, your device is not listed there, we suggest you to contact your mobile manufacturer/ service center to reset your phone which will resolve this issue. Thank you for your understanding!