My phone is locked its saying your phone has been stolen its a oneplus 5t could help me plz

AVG Protection
3

Hi Burhanuddin,

I understand this must be upsetting. I will help you to fix it.

If your device locked with AVG Anti-theft, please refer the following information to unlock the device.

The Anti-Theft feature included in AVG AntiVirus for Android is designed to help you protect and track your lost or stolen mobile device. In older versions of the app, Anti-Theft was connected to the AVG Mobilation portal to allow you to use all tracking and managing options.

From the version 6.x, Anti-Theft is connected to the my.avg.com portal, so that you can manage all your licenses and also manage and track your mobile device from one place.

Note: When you update your AVG AntiVirus for Android to the version 6.x, your mobile device is automatically removed from AVG Mobilation and added to the my.avg.com portal.

4

Hi Burhanuddin,

I understand this must be upsetting. I will help you to fix it.

If your device locked with AVG Anti-theft, please refer the following information to unlock the device.

The Anti-Theft feature included in AVG AntiVirus for Android is designed to help you protect and track your lost or stolen mobile device. In older versions of the app, Anti-Theft was connected to the AVG Mobilation portal to allow you to use all tracking and managing options.

From the version 6.x, Anti-Theft is connected to the my.avg.com portal, so that you can manage all your licenses and also manage and track your mobile device from one place.

Note: When you update your AVG AntiVirus for Android to the version 6.x, your mobile device is automatically removed from AVG Mobilation and added to the my.avg.com portal.

1

Its a oneplus and its an emergency plz

2

For Anti-Theft features to be working, the following conditions are mandatory:

1. Active data connection on your device.
2. Your device should be turned ON and it should not be formatted.
3. The device should be displayed on Mobilation website.

I request you to login to my.avg.com with my account login credentials. You will be able to find your device registered already.

Please go to settings on the main page where you will find anti-theft tab now you will be able to reset your PIN. Once after PIN reset you can enter the same on your device and unlock your device.

If the above steps does not work, please send the screenshot (or) image of the locked screen.