My phone not support our apps open website link

why i haven get any respond yet?

Hello Poh, 
Thank you for contacting AVG Community Support.
We see that you have posted another query with same description. It is recommended to post your query on single post to avoid confusion. We suggest you to check the answer in your initial post.
Upon checking your case number 21797776, we see that it was already escalated to our mobile team. You will get an email from them as soon as possible. We appreciate your patience and understanding.

Thank you for taking the time to write back to us, Poh.
We understand that you are facing an issue with on mobile device and did not get a reply. We want to apologize for the delayed response. We're doing our best to provide efficient support and minimize the response time. However, delays do occasionally happen, despite our best efforts.
We do have a specialized team who deals with mobile queries.
We see that our mobile team sent you an email to your registered email address. Please check your inbox/spam folders to find the email and use it to get back to us.
Thank you and keep us updated.

Thank you for your response, Poh.
We see that you have posted another query with same description. It is recommended to post your query on single post to avoid confusion. We suggest you to check the answer in your initial post. We appreciate your patience and understanding.

why i haven get any respond yet?