My scan is stuck at 5 percentage

Karthikeyan, I want you to understand how stupid your answer is. 

If the scan is stuck, They're not getting INTO their computer and thus UNABLE TO ACCESS CONTROL PANEL.

Hello Rose,

I understand that AVG Scan is stuck at 5%. Please provide us the screenshot http://avgclick.me/getscreenshot of the scan window and let us know the name of the file in which the scan is stuck. You can also cancel and restart the scan, check if that fix the issue.

Hello there, 
Im trying to scan my whole computer for viruses and other stuff, but it won't go more than 5 percentage. Can you please help?

I can not provide a screenshot at this time, because my computer and phone won't accept it. I'm using the AntiVirus Free program, and from what I see it's stuck on "Viruses and other Malware"

I understand your concern. In this case, please run AVG repair avgclick.me/RepairAVG from your computer control panel and then initiate a new scan after the computer restart. If you face any difficulties, please let us know and we will try alternate steps.

Hello Jeffery,
This isn’t expected behavior. We’ll work through fixing this together. Please share a screenshot/picture (you can take a picture using mobile phone) of the scan page to assist you further.
You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Best regards,
Alok.

Hello Rose,

I understand that AVG Scan is stuck at 5%. Please provide us the screenshot http://avgclick.me/getscreenshot of the scan window and let us know the name of the file in which the scan is stuck. You can also cancel and restart the scan, check if that fix the issue.