My scan showed up a virus and cant be removed

Viruses & Threats
4

Hello Mauricio,
We regret for the inconvenience caused. Could you please let us know the exact AVG program installed on your PC and please provide us with the screenshot of the detected infection so that we could analyze the issue and assist you better in resolving your issue. Please follow the instructions on the article to attach the screenshot : http://avgclick.me/getscreenshot
Thank you.

2

Hello Mauricio,
We regret for the inconvenience caused. Could you please let us know the exact AVG program installed on your PC and please provide us with the screenshot of the detected infection so that we could analyze the issue and assist you better in resolving your issue. Please follow the instructions on the article to attach the screenshot : http://avgclick.me/getscreenshot
Thank you.

1

Hi. my scan showed up a virus named inline hook ntoskrnl.exe I have tried to removed it with all the options available but nothing works. avg actually doesnt give me any options other than show me the virus name. what can I do to resolve this?
Thanks

3

Hello Mauricio,
Thank you so much for providing the screen-shot. I have just sent you an email with the instructions to get connected with our senior technical support team. Please follow the email instructions to get additional support to resolve the issue. Thank you.