My web and email are only partly protected and my software not at all. It says my protection is up

Hello Marilyn,

I am sorry to hear this.
You must be having the AVG 2016 version installed and I recommend you to remove it and install the latest 2017 version.
To remove the 2016 version, please run the AVG remover tool as mentioned in this article: http://avgread.me/1DEtNP0
I see that you have purchased the license for AVG Internet Security (2 computers), to install it please use this link: http://files-download.avg.com/inst/mp/Antivirus_Free_1817.exe
This installation will install the AVG Antivirus free. Once this is installed, please open the AVG Antivirus free dashboard and click on "Menu–>About–Subscriptions
It will have the option to enter the license number, please click and enter the license number. This will install the AVG Internet Security version.

It says I am protected but is coming up saying my web,email only partially and my software not at all. What of I need to do to protect them.

Hello Marilyn,

I am sorry to hear this.
You must be having the AVG 2016 version installed and I recommend you to remove it and install the latest 2017 version.
To remove the 2016 version, please run the AVG remover tool as mentioned in this article: http://avgread.me/1DEtNP0
I see that you have purchased the license for AVG Internet Security (2 computers), to install it please use this link: http://files-download.avg.com/inst/mp/Antivirus_Free_1817.exe
This installation will install the AVG Antivirus free. Once this is installed, please open the AVG Antivirus free dashboard and click on "Menu–>About–Subscriptions
It will have the option to enter the license number, please click and enter the license number. This will install the AVG Internet Security version.