Need download only for Ultimate 2020 for Mac

Hello Ken,

We're glad to look into this& help you.
Unfortunately, we couldn't locate any active subscription under this email address. We've sent you an email requesting more info to follow. Please check and revert to that email for further assistance.

I have a product key that has never been activated for AVG Ultimate for a Mac for a 1 year subscription for 10 devices.  All I want is the straight download of the program.  All I am getting is from the Website is asking me to pay again before I get a download for something I already paid for.  I have never seen that before.  Where do I find a straight download that will give me the program and then ask me for the product Key.

Hello Ken,

We're glad to look into this& help you.
Unfortunately, we couldn't locate any active subscription under this email address. We've sent you an email requesting more info to follow. Please check and revert to that email for further assistance.