Hello Paul, I would request you to contact our technical chat support via http://avgclick.me/AVGtechnical .
I made an error in installing my "AVG 2015 Ultimate 1 Year" by using the same activation number on two of my computers referenced to two different email addresses of mine. Now when trying use the second installated product it does not recognize the activation number that it asks me to input again suggesting that it is not a valid activation number. Apparently, the installation thinks it is a trial installation and suggests that I buy it (which I have already done with my hard copy purchased disc).
Hello Paul, I would request you to contact our technical chat support via http://avgclick.me/AVGtechnical .