Hi Nicoli
We apologize for this and in this case we will suggest you to repair the AVG Protection part, then start the scan again. To repair AVG Protection please follow the below process.
Start->Control panel->Program(uninstall a program)->Select AVG Protection-> click on Change and repair it
If you need any further assistance, please feel free to contact us. We are always here to help you with your issue.
Thank you.
Ultimately this has fixed my problem, thank you.
But it's still bugged or maybe just unintuitive. When I click restore from the list, it restores it without notification. I would expect clicking those options would change the delete button attached to the side of the arrow to the option you selected so you can confirm that's what you want. Accidentally adding a virus back to your computer could happen. Also, upon restoring, the item remained in the quarantine section even though it was restored, which I didn't know until I tried to restore it a second a time and it asked me to overwrite the file. A bit confusing. If this is how the program is intended to work, then development should have another look at this to make it more clear what is happening, and that files aren't accidentally restored that could be harmful.
Tried to run a program, AVG removed it with no option to not remove it. I went to the quarantine zone. Whenever I click the file, it auto-unclicks it a few seconds later. The arrow next to the delete button offers other options but clicking them doesn't change the delete button to them.
Hi Nicoli
We apologize for this and in this case we will suggest you to repair the AVG Protection part, then start the scan again. To repair AVG Protection please follow the below process.
Start->Control panel->Program(uninstall a program)->Select AVG Protection-> click on Change and repair it
If you need any further assistance, please feel free to contact us. We are always here to help you with your issue.
Thank you.
Hello Nicoli,
We regret to hear about the inconvenience caused, we suggest you to add the file location to exceptions and restore the file from Quarantine. Please click on the link to show how to add exceptions : http://support.avg.com/SupportArticleView?urlname=How-to-make-exclusions-from-all-scans-and-shields
Once you add the file path to exception, please Restore the file from Quarantine. Hope this helps.
Please, feel free to let us know if you require any further assistance. Thank you.