Hello Laurent. I'm sorry about the inconvenience caused to you. The product you purchased is 'AVG Performance multidevice (1 year subscription)'. This product does not require a license number for activation, as it is activated using your AVG MyAccount that was created during your purchase. It appears that you haven't uninstalled the previously installed TuneUp Utilities.
Please follow the below steps to run the TuneUp Remover tool. It will remove the previously installed TuneUp Utilities from your computer:
1.Click http://www.avg.com/filedir/util/TuneUp_Remover.exe to download the TuneUp Remover tool.
2.Run the downloaded file, and then click Continue. Please note that your computer will be restarted.
3.Wait for the tool to restart your computer.
4.TuneUp Utilities will be removed after the restart.
After the computer restart, please click on 'Performance' tab in your AVG Zen. You will be able to see 'Get it for free'. Please click on it and the AVG PC TuneUp 2015 will be downloaded and installed. If you haven't installed the AVG Zen yet, please click on http://avgread.me/1If7pzz to show the steps to install your AVG Performance. Please let us know if you need further help. Thanks.
After the computer restart, please click on 'Performance' tab in your AVG Zen. You will be able to see 'Get it for free'. Please click on it and the AVG PC TuneUp 2015 will be downloaded and installed. If you haven't installed the AVG Zen yet, please click on http://avgread.me/1If7pzz to show the steps to install your AVG Performance. Please let us know if you need further help. Thanks.
After downloading the program, I want toe enter the licence code. Even I copied this informtion from my own ID, the program egnores the password and repy "Not the right key". How can I get an other one?