New phone, vpn won't work

AVG VPN
5

Hi Sanj,

We're glad to look into this & help you.
Please let us know what happens exactly while accessing Secure VPN. Do you receive any error message?
If so, share us the screenshot of it for better clarity.

1

I have a single device subscription for vpn, recently bought a new phone and trying to log into my vpn account but it won'tlet me, any ideas?

3

It's a change of phone as an upgrade

4

Hi Sanj,

We're glad to look into this & help you.
Please let us know what happens exactly while accessing Secure VPN. Do you receive any error message?
If so, share us the screenshot of it for better clarity.

2

Thank you for the screenshot, Sanj. 
We do have a specialised team to handle queries related to Android devices and subscriptions. We could see that you've already submitted a ticket to our Android support and you will be receiving an e-mail from them. 
Your patience is much appreciated.