For 3 hours today, been trying to acquire and install latest AVG Anti-Virus Pro. Started with purchase at my neighborhood Staples store (big mistake), now does not come with a disc… The registration key (AVG Sales Number) provided by AVG in the box , includes a direction to first register the number, but their web site declares the number provided to be invalid. Tried 3 times, checked carefully. Tried On-Line Chat, huge mistage. Super fragile, contact dropped on all 3 attempts, had to retell the story as a new person emerged with each new contact. Send them images of what I had and encountered, but for whatever reason, they were not visible to each new Chat person, had to repeat. Finally got as new toll free number and ended up on that call for nearly 2 hours. All that emerged from that was the AVG Free Anti-Virus 64bit. I was told that inserion of my new registration key would turn it into the Pro version. Guess what! It didn't, as there is no provision for insertion of a reg key into the Free version. The $$$ I spent at Staples basically down the drain, all for naught. Very frustrating day, should never had bought the product at a retail store.
Just bought my 3rd AVG product. For the first time, no disc! Wants me to login with the Reg Key provided. This I tried to do, but the key provided only provokes "INVALID" Tried 3 times, double checked, still INVALID. Now comes the aggravating part…No email contact possible, no phone for help possible. Only CHAT! Keyboard conversation is brutal and very unstable. Contact dropped 3 times, restart with a new contact person, having to repeat everything. With each I sent through images of the new reg key and the a screen capture of the INVALID response. Seems nobody looked at them. I did receive an email but all it told me was my 2 year old reg key that expires today. All I want is an email from AVG containing a valid reg key for my new purchase. How do I get a proper response from these folks?
For 3 hours today, been trying to acquire and install latest AVG Anti-Virus Pro. Started with purchase at my neighborhood Staples store (big mistake), now does not come with a disc… The registration key (AVG Sales Number) provided by AVG in the box , includes a direction to first register the number, but their web site declares the number provided to be invalid. Tried 3 times, checked carefully. Tried On-Line Chat, huge mistage. Super fragile, contact dropped on all 3 attempts, had to retell the story as a new person emerged with each new contact. Send them images of what I had and encountered, but for whatever reason, they were not visible to each new Chat person, had to repeat. Finally got as new toll free number and ended up on that call for nearly 2 hours. All that emerged from that was the AVG Free Anti-Virus 64bit. I was told that inserion of my new registration key would turn it into the Pro version. Guess what! It didn't, as there is no provision for insertion of a reg key into the Free version. The $$$ I spent at Staples basically down the drain, all for naught. Very frustrating day, should never had bought the product at a retail store.
Hello Terry,
I sincerely apologize for the difficulties you are currently experiencing with AVG Antivirus. We will surely help you to download/install/activate your purchase. From your account, I see that you have successfully registered AVG Antivirus, it's active on your AVG account and it will expire on 8/26/2018. I have sent you an email, please follow the email instruction to connect with us remotely, we will check with your installed AVG program (which you have installed AVG Free Antivirus 64 bit) and we will help you to activate your purchase (AVG Antivirus).
Best regards,
Alok.